// UX Copy / E-Commerce

Writing the catalog that engineers trust

McMaster-Carr is the industrial supply company that engineers and procurement professionals use when they need the right part, described the right way, immediately. I wrote UX copy and technical product descriptions for the catalog, where precision and clarity are the entire user experience.

Technical Writing UX Copy E-Commerce
Creative Director: Jean Hyland
McMaster-Carr thread spacing animation showing how thread types compare

Thread spacing comparison: visualizing the difference between thread types

McMaster-Carr product category page with thread descriptions

Product category page with technical descriptions

Thread spacing at a glance

Coarse thread spacing diagram

Coarse

Fine thread spacing diagram

Fine

Extra-fine thread spacing diagram

Extra-Fine

Ultra-fine thread spacing diagram

Ultra-Fine

McMaster-Carr's catalog is legendary in engineering and manufacturing. Over 700,000 products, each described with the kind of specificity that lets a buyer choose the right fastener, fitting, or raw material without picking up the phone. The copy has to be technically precise and scannable at the same time, because the person reading it already knows what they need and just needs confirmation they've found it.

I wrote product descriptions and UX copy for the catalog, including technical content like thread spacing comparisons. The challenge with this kind of writing is that there's no room for flair. Every word has to earn its place by making the buyer's decision faster and more confident.

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